Frequently Asked Questions

SHIPPING

When will my order ship?

After your payment is verified, it will take an average of 5-7 business days for your order to be shipped. Business Days are considered Monday through Friday, from 9 am to 5 pm EST. From there, shipping time will vary based off the shipping speed chosen at checkout. Note: Any order placed after 12pm EST will be processed the next business day. Any orders placed after 12pm EST Friday will be processed Monday.

Shipping times may be longer than estimates provided by the shipping provider due to holiday volume, inclement weather throughout the country, or staffing shortages. We are unable to guarantee shipping times. 

I received a notification that my order shipped but there is still no tracking update.

After your order has shipped, it can take up to 48 hours for tracking information to be updated.

I received an email that my order was delivered, but I didn't receive it. Where is it?

Check your mailbox.  Some orders are sent in bags that can easily fit in your mailbox.

Double check the address you put on your order to make sure it wasn't delivered to a neighbor.

If you still do not have the package, please contact your local post office for resolution, as they were the ones who scanned it as delivered and this is your best chance to locate your package.  

If the item was returned to sender, or you have not located your delivered package,  please notify our team via email at info@bl101.com with your correct shipping address and say it was returned to sender. Once we receive it we will put a new label on it and send it back out.

How much will shipping cost?

Shipping costs will be calculated during the checkout process based off of the shipping address and the weight of the package being sent. Shipping is FREE over $150 to U.S. only.

Do you ship internationally?

Yes, of course. We ship to any country. Please note that shipping times will be longer than typical delivery inside the U.S. (Estimated 7-14 business days) Shipping cost will be calculated at checkout.

 

PLACING AN ORDER

I need to change something on my order. How do I do that?

We are unable to edit sizes, or add items.  If you are needing to remove an item,  please email info@bl101.com immediately.  Once our warehouse has processed your order, we will be unable to make any changes.

You can cancel your order from your account page if the items on the order do not reflect what you wish to purchase. Once our warehouse has processed your order, we will be unable to cancel your order. 

*During heavier holiday shopping times, there may be an inability to make any changes to orders.

I want to order an item and it is out of stock, when will you have more?

We can't always give a date to when products are due to restock as it's completely subject to change. Once dates are confirmed, we may shout about it over social media and send out promotional emails advising of restocks so it's worth signing up to our newsletter. You can sign up by entering your email address in the box found at the bottom of our homepage.

Free Gifts Availability

Free gifts and promotional items are available on our mobile app and desktop site.  Promotional gifts should be added to your cart automatically and present when you check out. If they are not, please send us an email at info@bl101.com after you place your order. 

 

RETURNS & EXCHANGES

What is the Baseball Lifestyle 101 return policy?

If the product does not meet your expectations, or you are unsatisfied in any way, you can return or exchange it within 30 days of your purchase. Click here to process a return for US only.

Holiday Returns:  Any orders placed between November 1st and December 20th will have an extended 60 day window to allow for gift giving.  Please process any returns/exchanges through our portal. 

How do I return a product?

When processing a return, please find your original order number. Once the order number is located, please use our portal - here and follow the instructions to process your return/exchange.

The product I purchased is defective. How do I exchange it?

If you feel you have received a defective product, please email us at info@bl101.com so that we may correct the issue. Please include pictures of your issue. 

What is Redo?

When checking out with an order, you have the option to check out with our returns and package protection benefit. This qualifies you for unlimited free return shipping labels on that order in addition to package protection against lost or damaged items.

For customers that opt-out of the benefit, you are able to proceed with a return through our portal here, but will be responsible for the $6.99 return shipping label cost.

When can I return a product?

You can return unused items in the original packaging within 30 days of your purchase with receipt or proof of purchase.  

Shipping costs are non-refundable.

Click here to process a return.

How do I receive my refund for an item that was returned?

Once your return is received at our warehouse and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds: (if applicable) If you haven’t received a refund, and we have received your return more than 7 business days ago, please check your bank account. If you still do not see the refund, contact your credit card company, it may take some time before your refund is officially posted to your accounts based on bank holds. If you’ve done all of this and you still have not received your refund yet, please email us at info@bl101.com.

Can I exchange my purchase?

We will exchange items within the first 30 days of receipt. If you need to exchange your purchase for the same or a different item, please contact us here for US only.

How do I ship a product that I am returning?

To return your product, you should mail your product to:

Baseball Lifestyle 101
70 Carolyn Blvd
Farmingdale, NY 11735

*Please note that this should still be processed within the portal unless it has been longer than 30 days and our Customer Service team has approved a return.

Can I try on or shop in-store?

If you are looking to shop in-store or try on sizing, in-store shopping is available at our new retail location at the Roosevelt Field Mall, our retail location at King of Prussia Mall, BL101 Retail Experience at Lasorda Legacy Park or at our BL101 Retail Experience at Homefield Baseball Complex in Kansas City, Kansas.

Hours of operation may vary by location. For the most up-to-date hours of operation, please check our Retail Instagram account at @bl101retailexperience